Why aren't customers receiving SMS notifications for orders in Norway?

Svenbot
Visitor
2 0 0

For a shop in Norway, to norwegian phone numbers. Buyers don't get messages when they order nor when I try to resend later. Is this just not meant to work?

 

Or do I need a 3rd party app? In any case they don't work either.  Tried Klayvio, but it turned out to be useless because it only supports four countries. Tried SMSbump, but it doesn't do anything either. 

Replies 6 (6)

JohnKramer
Tourist
9 0 1

Better yet, just go to any VoIP number. No need to bother with regional numbers, you will always have one number.

banned
Svenbot
Visitor
2 0 0

Interesting. I'll look into that and see if I can figure this out using VoIP

mdunn
Visitor
1 0 0

Hi there - My name is Maggie and I work at Yotpo SMSBump. I wanted to reach out and offer to set up a call to troubleshoot any issues you may have encountered when trying to send texts to Norway. We can absolutely support Norway! Please feel free to reach out to me directly at mdunn@yotpo.com and we can get something scheduled. 

GemPages
Shopify Partner
5588 1261 1209

Hello @Svenbot 

Glad to support you today.

 

From my understanding customers who opt for text messages will only receive the delivery status sms. The option to select delivery status via text is available on the thank you page after the customer places the order. 

If you still want to send it to all customers who placed orders, you will have to go for a 3rd party app. 

You can find many apps from : https://apps.shopify.com/

But here are few:

https://apps.shopify.com/sms-notifications
https://apps.shopify.com/sms-alert

Use the Apps which are from India, so you can get local support and cheaper rates.

 

I hope the above is useful to you.
Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


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jeremymichels
Tourist
9 0 2

Poor signal strength can affect SMS delivery. Ensure that you have good network coverage by checking the signal bars on your device.Sometimes, simply restarting your device can resolve temporary glitches. Turn off your phone, wait a few seconds, and then turn it back on.

jeremymichels
Tourist
9 0 2

VoIpphone service offer advance feature that enhance communication,voice chat and voice mail.Onecloud network keep the business connected and grow up.Onecloud network proved very effectively among the people