Why can customers outside my local delivery radius still choose local delivery?

[candlescountry]

Hello! I have my Local Delivery radius set to 20 km and I just received an order from a customer who was able to choose Local delivery even though they live 26 km away (according to Google Maps). Why was this allowed? 

[noiseymur · Accepted solution]

Hello! Maybe the customer location is inside the 20km radius, but shortest road to there is not straight, so it's 26km ?

[candlescountry]

Thank you for this.

Okay, now that I’ve seen it in picture format I see what’s happened. That’s what a radius is…a point in the middle and in my case, a 20 km out circular coverage area. Hence this is why this Shopify feature has the word radius in it. I should if realized this as I know this concept LOL but for some reason this is not what I had in my head. I thought that this local delivery feature was linked to Google Maps or something equivalent and used the route distances.

Thank you for clearing that up for me.

[YOD_Solutions]

If you want to implement the actual driving distance for your shipping rates (along with your other shipping rules), our app JsRates can help you with that. If you are keen, contact us on support@jsrates.com We will setup the rules for you.