Why can't I access my newly set up online store?

promonting
Visitor
2 0 0

I just set up my account and set everything up, put a domain name and my first monthly payment subscription started, and I got this notification that I can't access my shop, I tried to log in from other devices and browsers but the same error appears, I don't know what could it be please help me

Screenshot 2024-02-29 171324.png

Reply 1 (1)

ReturnPrime
Shopify Partner
438 63 102

Hello @promonting 

 

Sorry for this, This could happen due to multiple reasons. It looks like you are not signing in with the correct account. However, contacting the Shopify support team is the only way to get this resolved. They will be the best person you help you out with this.

 

Please reach out to Shopify Support to get the shop up and running again.

 

Cheers,

Marie-Claire