Why can't I connect my Zoho email to my Shopify account?

[Kaspars31243637]

Hi, I can't connect my Zoho email to Shopify account. I followed every step carefully. Everything is verified at zoho. What could be the prbolem?

[azamgill]

Hey @Kaspars31243637 

There could be several reasons why you're unable to connect your Zoho email to your Shopify account. Here are a few things you could check:

1. Domain Verification: Before you can connect your email service to Shopify, you need to verify your domain and create your custom email address in your email hosting service, such as Zoho Mail. Make sure you have done this step correctly. Shopify Help Center

2. DNS Settings: Check your DNS settings in your Shopify Admin account. You need to add a CNAME record for your domain. Zoho Mail Help

3. Email Forwarding: If you're able to send emails but not receive them, it might be an issue with email forwarding settings. Make sure you have set up email forwarding correctly in your Zoho Mail settings.

4. Shopify App: You could also try using the free app from the Shopify App Store to connect your Zoho email to Shopify.

If you've checked all these and are still having issues, it might be best to reach out to Zoho or Shopify support for further assistance.

[Kaspars31243637]

I contacted Zoho support and they said that everything should be good to
receive and send emails, but I'm unable to get it through the Shopify
contact page, whhere could be the problem? see the screenshots attached.
Thank you

---------- Forwarded message ---------
From: Kaspars
Date: Thu, Aug 10, 2023 at 9:19 PM
Subject: Atb.: [## 90346895 ##] Shopify email configuration
To: support@zohomail.com , kaspars.lidums@gmail.com <
kaspars.lidums@gmail.com>
Cc: support@zohomail.com


Thank you for help, but I’m still not able to receive messages, where could
be the problem?





*No: *Zoho Cares
*Nosūtīts: *trešdiena, 2023. gada 9. augusts 15:02
*Kam: *kaspars.lidums@gmail.com
*Kopija: *support@zohomail.com
*Tēma: *Re:[## 90346895 ##] Shopify email configuration







[image: Image]

Answered by

Prasad









Dear Customer,



Thank you for contacting Zoho mail support



Upon checking we see you have deleted the domain from your account.You can
follow the below steps to add your domain to the account.



Login to https://mailadmin.zoho.eu using super admin credentials>go to
"domains">click on "add" add the domain name and follow the steps given on
screen to verify the domain and then you can create domain based email
accounts.



Thanks & Regards,

Prasad

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---- on Tue, 08 Aug 2023 22:09:33 +0530 *Kaspars
Lidums *wrote ----

Hi, I followed every step carefully, and I did it twice. I can't get
Shopify clients to send emails to my mail trough contact us. Everything
seems to be verified.

[Kaspars31243637]

Hi, I contacted Zoho and they are saying everything is working correctly from their side. Where could be the problem? Messages from the Shopify contact page are not coming in. Also forward option is not sending anything to any other email

[Kaspars31243637]