Why can't I find the Files tab in my Shopify settings?

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Why can't I find the Files tab in my Shopify settings?

hasanali1
Shopify Partner
126 5 15

hasanali1_0-1679664325580.png

im trying to add a file but i cant seem to find its place or tab. heard that its in the setting tabs, for some reason i dont have it

 

 

 

 

Accepted Solution (1)

Mac
Shopify Staff
1690 177 280

This is an accepted solution.

Hi, @hasanali1!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

That's correct! The previous Files section was located in the settings. You can now find this section by clicking on the Content tab on the left hand side of the Shopify Admin:

Mac_0-1679688756915.png

Mac | Social Care @ Shopify 
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Replies 4 (4)

Mac
Shopify Staff
1690 177 280

This is an accepted solution.

Hi, @hasanali1!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

That's correct! The previous Files section was located in the settings. You can now find this section by clicking on the Content tab on the left hand side of the Shopify Admin:

Mac_0-1679688756915.png

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ClareDuffy
Visitor
3 0 0

I don't have either Files or Content tabs on mine.. I'm going to keep looking for a solution but does anyone else have this problem or know where I can find where to upload files?
I have a Basic Shopify Plan if that makes any difference, I pay good money so expect I should get this feature.

 

Screenshot 2023-10-05 at 11.01.46 am.png

ClareDuffy
Visitor
3 0 0

Ohh ok it's the main menu, I didn't realise, I still thought it was in the Settings menu. 

Screenshot 2023-10-05 at 11.16.31 am.png

Mac
Shopify Staff
1690 177 280

Hi, @ClareDuffy!

Thanks for following up in this thread.

 

I'm glad to hear that you were able to find the section! I wanted to share a useful tip with you for locating different sections in case you encounter any issues in the future. You can use the search function at the top of your page. Alternatively, you can use the shortcut Ctrl + K to access it quickly. Simply enter a keyword related to the section you're looking for, and you will be able to see all the relevant results.

 

I hope this tip helps you navigate through the platform more efficiently. If you have any further questions or need assistance, feel free to ask. Best of luck with your tasks!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog