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Why can't I log in to my mobile app with my existing account?

Why can't I log in to my mobile app with my existing account?

OzarkOutdoor
Tourist
8 0 4

Hello,

 

I am currently signed in and I know what my password is for my Shopify account. I am trying to log in to my store on the Shopify Mobile app and every time I type the email and correct password, it says "This email has already been taken" and it prompts me to create a new Shopify account. I also tried using the login with gmail and I get the same exact message. I am able to log in seamlessly on desktop.

Alex Faddoul
Replies 0 (0)