Why can't I login to my paused online store?

Solved

Why can't I login to my paused online store?

Alvis123
Visitor
1 0 1

My shop has been inactive for a while, it has changed to the pause and build plan, i tried to login and change the page but it keep saying it has been redirected too many times and i cannot login to the admin page, I have cleared the cookies but still not working, please help.

Accepted Solution (1)

Tira
Shopify Staff (Retired)
1260 92 223

This is an accepted solution.

Hey, @Alvis123.

Tira here to help. 

Thank you for taking the time to troubleshoot this. We are aware of this redirect error message happening on some stores and we would love to take a look at your store to help you further.  

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Reply 1 (1)

Tira
Shopify Staff (Retired)
1260 92 223

This is an accepted solution.

Hey, @Alvis123.

Tira here to help. 

Thank you for taking the time to troubleshoot this. We are aware of this redirect error message happening on some stores and we would love to take a look at your store to help you further.  

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

To learn more visit the Shopify Help Center or the Community Blog.