Solved

Why can't I reach tech support without being redirected?

swellcreative
Visitor
2 0 2

Every time I try to access tech support, I am taken in a loop where I have to select which store, which redirects me back to the help page.

Even if I go direct to this page I am asked to select my store, which then redirects me to the help age.

This is a recent problem, and I have never encountered it before.

Any help would be hugely appreciated!

Accepted Solution (1)

Nick_Marketing
Shopify Partner
1487 336 465

This is an accepted solution.

Open this link in Chrome Incognito mode. You should be able to email or chat with support agents.
https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post

Replies 4 (4)

Nick_Marketing
Shopify Partner
1487 336 465

This is an accepted solution.

Open this link in Chrome Incognito mode. You should be able to email or chat with support agents.
https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
swellcreative
Visitor
2 0 2

Thankyou, that worked!

Nick_Marketing
Shopify Partner
1487 336 465

@swellcreativeGreat to hear!

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
Edward1976
Visitor
2 0 2

No it didn't same frigging loop