Why can't I see my Facebook ad conversion sales in Shopify?

monipadcamp
Tourist
7 0 3

Hi everyone!!

 

I have a question, im currently running a conversions Ad in Facebook, it is showing that one purchased was made from it in Shopify, but i can't see ir in Shopify, can you please help me on where i can find the actual sales made from social media, specifically from Facebook? Also in the orders section i can't see the order.

 

Also, Facebook is saying that the value of that purchase was 3,500 USD, but it was only 60 USD, do you have any idea of why this is happening?

 

Thank you so much! 

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