Why can't I select a plan due to error code 500?

Why can't I select a plan due to error code 500?

PocketPharmacy
Visitor
1 0 0

Everytime click to choose a plan I get a page can't load with error code 500. I tried resetting everything and even doing it on my phone and it won't load. Screenshot (387).png

Replies 3 (3)

Victoria
Shopify Staff
2266 154 260

Hi, @PocketPharmacy.

 

Welcome to the Shopify Community and thanks for posting your question.

 

Earlier today, Shopify received reports of merchants being unable to select a plan as they were faced with the same error message shared in your screenshot. Our developers have since investigated the issue and it is resolved. You should be able to navigate to your Settings > Plan section of the admin to choose a plan. 

 

Prior to choosing a plan, I recommend clearing your cache and cookies and then proceeding. If you're still having issues selecting a plan, the next best step is to create a support request via the Shopify Help Center so our internal team can continue assisting you.

 

Thanks!

Victoria | Shopify 
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babybeefabric
Visitor
1 0 0

Did you ever figure this out? I am having the same issue and support is not fixing it. I have lost many days of sales 

Victoria
Shopify Staff
2266 154 260

Hi, @babybeefabric.

 

Welcome to the Shopify Community.

 

I'm sorry to hear you're running into the same issue when choosing a plan. I understand you have already contacted support, and they are working toward a fix. Could you try the troubleshooting steps listed below to see if this resolves the error message? 

 

Troubleshooting Steps:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up-to-date on the latest version (we don't support every browser, but we do support these ones
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

 

If you've tried all the options above and are still running into issues, it would be best to reply directly to any existing support tickets you have. 

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog