Why can't I upgrade my account from a free trial?

Why can't I upgrade my account from a free trial?

2 0 0

Trying to upgrade account on various platforms and on different pages and cannot upgrade my account from a free trial. 

my website is actively receiving sales…not sure what to do. 

tried to use the online chat center pop up for help but couldn’t reply. There was an error there as well. 

Reply 1 (1)

Shopify Staff
1378 322 238

Hey, @Clydesdale2023


I'd love to help you get your store on a subscription plan. What happens when you attempt to select a plan? Do you encounter an error message while doing so? Please explain the issue in detail so I can investigate and find a solution.


In most cases, merchants are unable to select a plan or get a billing cycle started because of a problem with their payment method. Have you checked that your payment method is supported? If you haven't, you can review the following accepted payment methods for paying for a Shopify bill:


  • a valid credit card from Mastercard, Visa, or American Express*
  • a debit card that is co‑branded with Mastercard, Visa, or American Express*
  • Shopify Balance in some regions
  • PayPal in some regions


*The credit or debit card must have international capabilities and must be set up to accept recurring transactions.


If your payment method is accepted, it also pays to check with your credit or debit card provider if there's anything that's preventing the charge from going through.


If there is no issue with the card from the bank's side and it's a supported payment method, please get back to me with additional details about the issue and I'll look into it. Thanks!

Summer | Social Care @ Shopify 
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