Why does my customer get a 'too many attempts' error when creating an account?

[berry11]

I have a new customer trying to set up an account and it says that they've had too many attempts and to try later! What is going on? We are not testing. We haven't had any other customers sign up today. She isn't logging in. She is creating an account. I tried to create an account and it says the same thing. We are in different states. This is ridiculous and I can't find anything to fix it or what "try later" means. We are a small business and can't have something challenging a new customer sign up!

I'll take any ideas.

[Hilary · Accepted solution]

Hi, @berry11

Welcome to the Shopify Community. Sorry to hear about the issue you were experiencing today when your customer was trying to setup a new account. We were experiencing a live issue today that was causing this error for some users when trying to create new customer accounts, which since has been resolved.

We do apologize for the inconvenience it will have caused, and understand how this can impact a business. I can assure you that our developers were working as fast as possible to resolve the issue. The issue was resolved within the hour it was reported, and this error should no longer be occurring. 

Can you please confirm that your customer was eventually able to create a new account? If you are still experiencing any issues, please clear your cache and cookies and try again. If you are still having troubles after that, please let me know right away! 

Whenever you experience an unknown error, a great place to check is our Shopify Status page where we will report any known live issues. As well, reaching out here in the Community, or contacting our Support team directly to get to the bottom of it as fast as possible. 

[berry11]

The issue has been resolved. Thanks.

Sarah

[ShoppingCat3]

I am having this same issue.  How is it resolved?