Why does my online store keep disappearing?

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WTF? I just typed in a huge issue and it disappeared. I spent an entire weekend filling a store with products. They disappeared. Then I spent an entire weekend filling another store with products. They disappeared. Then the original products suddenly appeared a week later. So, I have spent a week getting that store ready to launch. I got a technical error and then it disappeared. The entire store!!!


Reply 1 (1)

Shopify Staff
815 67 99

Hi @SheriWitt ,


I appreciate you reaching out, and I understand that you're feeling confused about your store disappearing. It can be really disheartening when things don't go as expected, especially when it comes to your business. I'm here to help you figure out what might have happened and find a solution.


To clarify, once created stores cannot disappear, so it would be very helpful if you could let me know what kind of error message was presented to you and do you still see it? Also, do you know what is your store URL link? If not, you could try to find it via email address that you used to sign up. 


You can enter your email here, and it will provide you with a list of stores associated with that email address. Let me know what it comes back with.

Iris | Social Care @ Shopify 
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