Why does my original store account disappear from my saved list?

Tim98
New Member
5 0 0

 I'm new at this, and this is a very convoluted problem. I started an account with "store 1". Then I started another account with a DFY company, but I misunderstood their directions and had to start over. I tried to delete the false start account "store 2" (which I thought I had) then started again with "store 3". But now when I click on my saved link for "store 1" from my ip address favorites menu, I get a page telling me I don't have access to this account because it thinks I'm trying to log in from the "store 3" account (which is weird by itself). So when I click the switch accounts button, "store 1" isn't even on the list of my accounts, but "store 2" the false start account is there along with "store 3". Meanwhile "store 1" is still functional on the web, I just can't access the backend. None of this is covered in any of the help center topics. 

Replies 7 (7)
Tim98
New Member
5 0 0

Thank you for the suggestion. I was hopeful, but they still only list stores 2 and 3.

Tim98
New Member
5 0 0

I was sure I only deleted "store 2" based on the name of it which was MyStore as I hadn't yet been given the name of the DFY store by its creators. (I just now able to delete "store 2", but still can't find anything on "store 1").

Victoria
Shopify Staff
2093 148 247

Hi there, @Tim98.

 

Welcome to the Shopify Community.

 

When creating the 3 stores mentioned, did you use the same email address or different email addresses? If the same email was used for all 3 stores, you can switch between your Shopify stores.

 

I understand you're having login issues with Store 1 and issues with deleting Store 2.

 

If you're unable to login to Store 1 but remember the email address used to create the store, you can use our Recovery Tool to help you. By entering your email address in the recovery tool, it will email you a list of store(s) associated with that email address in your inbox. If you forgot the password for Store 1, you can reset your forgotten password. You're sent an email with a link to reset your password. In the email click Reset password.

 

As for Store 2, when creating it did you add payment information or select a paid plan? If not, then your store is paused and you can't continue working on it until you choose a paid plan. If you didn't choose a pricing plan during your free trial, then you don't need to take any action to cancel your Shopify account.

 

If you did select a paid plan and add your payment details, you'll need to log into Store 2 and follow the steps on our pausing or deactivating your store resource to cancel your subscription and deactivate your store.

Victoria | Shopify 
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Tim98
New Member
5 0 0

I have been busy doing other things so haven't had chance to get back to you. My other store is PollyGetsHerCracker.com, which is still up on the web, but I have no idea how to get in the back end of it and shut it down. I have tried any other emails I have with no success. I have been charged $39.00 7 different times since I contacted you 8/13/23 for help. On 8/29/23, 9/28/23, 10/28/23, 11/11/23, 11/27/23, 12/11/23, and 12/27/23 for a total of $273.00. This is all after I contacted you. If I was inclined before to give your service a go once I've learned more about running an ecommerce store, I am less so now. Please help me in resolving this issue. 

 

Thank you,

 

Tim Churchill

tcmuse1@gmx.com

Victoria
Shopify Staff
2093 148 247

Thanks for your reply, @Tim98.

 

While I'm not able to email you directly or review your account, I recommend getting in touch with our support team via the Shopify Help Center. Our team may be able to take a look at the store(s) associated with your account and assist you with closing them to avoid future billing.

 

Please let us know if you have any issues navigating the Help Center. 

Victoria | Shopify 
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Tim98
New Member
5 0 0

Your virtual help center robot doesn't have a clue what I'm explaining to it. Meanwhile I keep getting dinged for $39.00 a month. I don't have much choice but to get a hold of the Better Business Bureau, and/or a class action attorney. I'm sure there are hundreds if not thousands of people like me that are getting the run-around.

Victoria
Shopify Staff
2093 148 247

When accessing the Shopify Help Center, you'll need to communicate with the Help Center Assistant in order to be connected to a Support Advisor. 

 

To create a support request, please follow the instructions below:

 

  • Type your question to the Help Center Assistant: I cannot log into my account.
  • Next, select Account Support.
  • On the following page, scroll to the bottom and click Chat with us under Get Support.

Here is a screenshot for better visibility:

 

I hope this helps!

Victoria | Shopify 
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