Why does my Shopify payment account setup keep resetting?

[TeamCuisine]

Hi all, 

I am trying to set up the shopify payment account now since weekns. Everytime i submit the proof of our business after a day its back to the beginning nd tells me to submit a bill. 

Any reason for that? 

Thanks a lot! 

[TeamCuisine]

we want to use Visa, Master, Maestro, apple pay, paypal and klarna. And our store is using the palo alto theme ....

[Shay]

Hi @TeamCuisine 

Thank you for sharing that information here. I understand that you have submitted proof of business via the prompt in your store admin, but are being asked for additional information. 

This information will be required to move forward with the application to use Shopify Payments. Sometimes there can be requests for government ID, bills showing the registered business address, inventory receipts, etc. These steps are to assist you in proving that your business is real and established to our banking partners that power Shopify Payments. 

If you are unable to provide the requested documentation, or need to provide something other then what is being asked in your admin, please connect with our live chat support to have your ticket escalated to the team that handles these reviews. 

To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.