Why does my store's product pricing keep fluctuating?

adam20033
Visitor
1 0 1

Hello!

I've created a store that works fine. All of the sudden I got a sale, but not for the price I set. I updated the price, checked that it had changed and it had. A few hours later I got another sale but still for a price below my rate and on the website it had changed again. I dont know what to do, do I have too keep updating the price all the time??

 

Please help, as Im getting sales but for minimal profit.

Replies 3 (3)

Sophia
Shopify Staff
1670 109 218

Hello, @adam20033. Congratulations on your first sales! 

 

You should not have to keep updating your prices, so I'd like to find out what's causing them to change unexpectedly and determine what we can do to resolve the issue.

 

Are your products imported from an app? If so, there might be settings within the app regarding how product pricing is handled. Let me know the name of the app if this is applicable to your store and I'll take a look to see what information I can find.

 

If there's no app involved in importing products, I wonder if this has something to do with your store's currency settings. If you sell and get paid in different currencies, this may be what's causing the pricing to appear different than expected.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

posysage
Visitor
1 0 0

I need help with this as well. 
My products are selling for lower than what I have them listed for. I have one listed for 0.38 and it sells for 0.36. Same with all of my other products. 
I don’t have any third party apps connected. I lost all of my product on Shopify 

Blair
Shopify Staff
1855 253 224

Hi @posysage,

 

Thanks for reaching out to the Community. 

 

To gather a bit more information, are you currently selling in multiple currencies? If so, this could be the reason why you're seeing the price fluctuate. If not, then I'd encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account specific information through the Community. They will be able to investigate further and ensure this gets resolved.

 

Please let me know how it goes. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog