Why does my Visa debit card fail to pay Shopify bills?

[AbdullahTaj324]

My payment of shopify billing subscription fails again and again.  I added visa debit card, It connected easily from my store but fails to pay bills. Tell me the problem OR my mistake, please resolve my issue as soon as possible.

[Maz]

Hi, @AbdullahTaj324!

I'm sorry to hear that you're having issues with your Shopify Store's billing. I'd be more than happy to help you out today!

Can you tell me what error you're seeing if any? A screenshot is also helpful if you have one. Please note for Shopify billing you need to follow the below requirements;

• Must be cobranded with VISA, Mastercard, or AMEX and able to process recurring, international transactions in USD. Hybrid debit/credit cards for these brands are supported. Please see the Guru card above for more information.

• Prepaid cards are not supported, but may sometimes work. Virtual credit cards are not accepted.

• Must be capable of accepting charges in your billing currency

• Must be capable of making online purchases

• Must be capable of accepting recurring billing

• Must have appropriate funds available

• Must enter billing address and details the same as what your bank has on file

• Must not have a restriction on how much the bank will allow to be processed at once

Can you check over the points above to ensure you are not missing anything and let me know how it goes?

Aside from this issue, how is the rest of your store going? Have you heard of Shopify Learn courses? Shopify Learn offers free online courses to help your business, you can sign up here at this link. Once you are signed up, you can access a wealth of information to help you and your business to succeed!

[AbdullahTaj324]

I checked everything, it's all correct. But the problem is still not solved. Tell me solution OR resolve it, please.

[Maz]

Hey, @AbdullahTaj324!

Thanks for letting me know the steps you've taken.

It would be difficult for me to ascertain what the issue may be as we do not have access to account specifics from the forums here ourselves.

In this case, it would be best to reach out to support here at this page, so they can check out your account for you.

All the best!

[amugs]

Hi Abdullah!

Has your billing issue been resolved yet or not? Since, I'm also facing the same issue in buying a new domain for my store. Pls share the solution if resolved. 

Thanks.

[Maz]

Hey, @amugs!

Thanks for joining this thread!

If you have gone through the above points on what payment is eligible, then the next best steps is to get in touch with our live support as they can access your account for you and help you troubleshoot.

Our live support can be reached here at this page. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support.

Thanks so much!