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Why does Shopify consider my mystery color yarn as gambling?

Mélodie
Tourist
3 0 0

Hi, my friend sells yarn. Shopify send her a warning that she makes gambling product... She dyes yarn and the colour is based on a picture and in the title of the product it says Mystery colour. She doesn't speak english well, and doesn't understand what documentation she has to provide. Can someone help? Shopify wants to close her shop in 2 days?!? Is there a phone number to get help??

Accepted Solutions (2)

PaulNewton
Shopify Partner
6275 574 1324

This is an accepted solution.

If possible get ahold of support that speaks the same language as a priority.

 

The "Mystery" may be implying that someone pays money for a potentially unknown product.

In general a platform is not your friend in this regard and may over aggressively apply a policy and has the last say in what it deems to be gambling, and thats' even if a human is involved it could all be automation bots.

 

In the end they may need to change the title to something like "Personalized Color" or "Random Color"  or some other phrase that wont trigger the policy foolishness.

 

As a matter of business risk management your friend be prepared as a business to move platforms if no understanding is reached.

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

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View solution in original post

PaulNewton
Shopify Partner
6275 574 1324

This is an accepted solution.

If a domain is bought externally it belongs to the merchant.

If the domain was bought through shopify see this doc 

https://help.shopify.com/en/manual/domains/managing-domain-ownership/transferring-shopify-domains 

Find a new trusted domain provider then contact shopify support for guidance for that process if confusing. Begin the process as soon as possible if facing a store shutdown to minimize disruptions due to loss of domain name control.

While purchasing a domain through a single platform can speed up setup time , all your eggs should never be in someone else's basket.

 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


View solution in original post

Replies 5 (5)

PaulNewton
Shopify Partner
6275 574 1324

This is an accepted solution.

If possible get ahold of support that speaks the same language as a priority.

 

The "Mystery" may be implying that someone pays money for a potentially unknown product.

In general a platform is not your friend in this regard and may over aggressively apply a policy and has the last say in what it deems to be gambling, and thats' even if a human is involved it could all be automation bots.

 

In the end they may need to change the title to something like "Personalized Color" or "Random Color"  or some other phrase that wont trigger the policy foolishness.

 

As a matter of business risk management your friend be prepared as a business to move platforms if no understanding is reached.

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


Mélodie
Tourist
3 0 0

Thank you so much for your answer!

Mélodie
Tourist
3 0 0

Does she keep the domain name if she can't work with shopify anymore? I'm sure they can reach an understanding, but she is worried...

PaulNewton
Shopify Partner
6275 574 1324

This is an accepted solution.

If a domain is bought externally it belongs to the merchant.

If the domain was bought through shopify see this doc 

https://help.shopify.com/en/manual/domains/managing-domain-ownership/transferring-shopify-domains 

Find a new trusted domain provider then contact shopify support for guidance for that process if confusing. Begin the process as soon as possible if facing a store shutdown to minimize disruptions due to loss of domain name control.

While purchasing a domain through a single platform can speed up setup time , all your eggs should never be in someone else's basket.

 

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Buy Paul a Coffee for more answers or donate to eff.org


yehoc79689
Visitor
2 0 0

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