Why does the I18n error occur only with Swedish language subscription?

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Why does the I18n error occur only with Swedish language subscription?

petgooder
Visitor
2 0 1

Attached and below error only occurs when choosing Swedish (weglot translation, but they cannot translate checkout) and choosing to subscribe to a product. All other languages work as intended. I have spoken to the subscription app developer who recommended me to contact you. There are similar error messages in the community, but not identical. Grateful for help to remove this before our Swedish launch.

I18n Error: Missing interpolation value "intervall" for "{{ total_price }} varje {{ intervall }}"

 

Error message in SwedishError message in SwedishNo error message in any other languageNo error message in any other language

Accepted Solution (1)

Shay
Shopify Staff
3012 463 618

This is an accepted solution.

Hi @petgooder 

Thank you for sharing the screenshot and the error message you are seeing in your checkout. I've been reviewing our resources and I believe this may be something our technical team can assist in resolving. Please note that our technical team will only be able to assist with this issue if you are using a Shopify free theme, if you are using a paid or third party theme on your store you will need to connect with the theme developers directly for further assistance. 

From what I can see this is a known issue on older theme versions where the translation of automatic discounts on the cart is not resolving properly, leading to the error. If you are using a free Shopify theme you will want to reach out to our live support to get this escalated. Please feel free to provide this note to your live agent to assist you in getting this situation escalated to the right team.

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Hi! I reached out to the community forums for help and was told that I need to have my issue escalated to the technical team. I am seeing a translation error on my checkout page and it appears to be a known issue with some older themes. I was told to refer you to ticket number 26585179 for additional information on this error and the next steps for my escalation. Here are the examples of what I am seeing and how to replicate it: <insert screenshots, etc>

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To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for "checkout issue" and use the contact support button at the bottom of the search results to see all our live support options. 

Thank you!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Shay
Shopify Staff
3012 463 618

This is an accepted solution.

Hi @petgooder 

Thank you for sharing the screenshot and the error message you are seeing in your checkout. I've been reviewing our resources and I believe this may be something our technical team can assist in resolving. Please note that our technical team will only be able to assist with this issue if you are using a Shopify free theme, if you are using a paid or third party theme on your store you will need to connect with the theme developers directly for further assistance. 

From what I can see this is a known issue on older theme versions where the translation of automatic discounts on the cart is not resolving properly, leading to the error. If you are using a free Shopify theme you will want to reach out to our live support to get this escalated. Please feel free to provide this note to your live agent to assist you in getting this situation escalated to the right team.

---

Hi! I reached out to the community forums for help and was told that I need to have my issue escalated to the technical team. I am seeing a translation error on my checkout page and it appears to be a known issue with some older themes. I was told to refer you to ticket number 26585179 for additional information on this error and the next steps for my escalation. Here are the examples of what I am seeing and how to replicate it: <insert screenshots, etc>

---

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for "checkout issue" and use the contact support button at the bottom of the search results to see all our live support options. 

Thank you!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

petgooder
Visitor
2 0 1

It was a translation issue in the subscription app. Thanks for pointing us in the right direction.