Why has Shopify analytics stopped tracking purchases since October 31?

Why has Shopify analytics stopped tracking purchases since October 31?

Shtern
Tourist
6 1 1

Hi, 

 

Since 31st October, Shopify analytics stopped tracking purchases. 
Since 9st November it stopped tracking all events except standard events (page_view, session_start etc.)

 

Shtern_0-1699866635684.png

 

We`re using Shopify`s native connector
Also we`re using GTM for Meta, Snap and TikTok
It's strange but only Meta Pixel works good

Thanks, 

Stacy

Nulla aetas ad discendum sera
Replies 2 (2)

theycallmemakka
Shopify Partner
1558 355 381

Can you provide link to your store?

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Ferdinor
Tourist
5 0 3

We have also been discussing this here:

 

https://community.shopify.com/c/shopify-discussions/huge-drop-in-visitors/m-p/2311472#M400003

 

There is a massive issue but currently Shopify have not resolved it in fact from the conversations i have had with them it would appear they are not doing anything about it.