Why haven't I received payment plan confirmation for my new store?

Solved

Why haven't I received payment plan confirmation for my new store?

Letasistore
Visitor
1 0 0

IMG20231120212306.jpgHullo all. 

This is Harriet from milano Italy, I  opened up a new store recently with names Letasistore and I subscribed to Basic payment plans.   But I didn't receive any confirmation from shopify for the payment. But I received confirmation from PayPal attached above for the payment..because I used PayPal for payment. 

The challenge is, am blocked out of my store,  they keep telling me to choose a plan. But I have already chosen..please kindly advise what I can do .

Many thanks  🙏 and kind regards .

Harriet 

Accepted Solution (1)

Mac
Shopify Staff
1690 177 279

This is an accepted solution.

Hi, @Letasistore!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you recently signed up for the $1 per month for 3-month promotion and are experiencing difficulties accessing your store. In order to gather more information and provide assistance, we will need to access your account. While we are unable to offer account-specific support through the Community Forums, we would be delighted to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you through the next steps to connect with a team member who can provide further assistance.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Mac
Shopify Staff
1690 177 279

This is an accepted solution.

Hi, @Letasistore!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you recently signed up for the $1 per month for 3-month promotion and are experiencing difficulties accessing your store. In order to gather more information and provide assistance, we will need to access your account. While we are unable to offer account-specific support through the Community Forums, we would be delighted to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you through the next steps to connect with a team member who can provide further assistance.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog