Why is my checkout page title showing 'paiement' instead of 'payment'?

danielcorrea
Explorer
56 0 15

My entire website is in English and the only default language is English. The problem is that at checkout the page title that appears in the browser window says "paiement" instead of "payment". Please I have to solve this

Replies 12 (12)

Shay
Shopify Staff
2968 460 609

Hi @danielcorrea 

 

Can you please share a link to your store and a screenshot of the issue you are seeing? This will help us narrow down any possible causes of this. 

 

If you do not wish to share your store URL here in the community forums, please instead reach out to our authenticated support team for additional help. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
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danielcorrea
Explorer
56 0 15

The url is: https://lelaloot.com/

 

I also share to you a screenshot. I would appreciate your helpIMG_9977.jpg

Shay
Shopify Staff
2968 460 609

Thank you for the link and the screenshot. It appears that you were able to resolve this issue on your own as I am seeing "Checkout -" now on both desktop and mobile browsers. 

Shay | Social Care @ Shopify 
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pete_soc
Shopify Partner
16 2 8

Hi @Shay 

We are also experiencing this error. We can remove the page name variable from the language variables which solves the immediate problem for us but can this be escalated to the checkout team so a fix can be made.

Stacy_Zhuk
Shopify Partner
456 21 64

Hello @danielcorrea,

 

There is a small coding required to fix it. Please, let me know if you need assistance.

 

Best regards,
Anastasia  

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com
danielcorrea
Explorer
56 0 15

yes please, I would apprecate it

Shay
Shopify Staff
2968 460 609

Hi @danielcorrea and @Xamo 

 

If you are also experiencing this issue can you please reach out to our authenticated support team to report this. This way we can escalate your store details to our technical team for further review. To access our authenticated support, please follow this link: Shopify Help Center

 

Thank you!

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Xamo
Visitor
2 0 0

Hi,

 

I am seeing the same. Brand new Store, I'm testing out the site and my tab says Paiement. I am based in the UK and I am testing purchases from the UK and US, not from Europe. 

 

Looks like a bug to me if it's defaulting to French - and not working as designed. Could you please share the workaround with me as well and will this be logged as a ticket?

 

Thank you 

Kelloggs
Tourist
8 0 7

Happening to me too, shopify are trying to fix the problem apparently. Mine translates do loads of different languages randomly and even a different store name, which actually exists as a business in Scotland. 

 

This is a VERY serious problem that needs to be fixed immediately, it's harming sales as people abandon once they see a different language. Shopify told me this is a problem since the 1 page checkout was adopted.

wilsonstreetcap
Visitor
3 0 0

Is there a fix to this? Experiencing the same problem and it looks incredibly bad and results in customer's losing trust.

Kelloggs
Tourist
8 0 7

There is no a fix, it's not the problem solved but it will stop any translating from happening: 

 

Follow steps:
1. Go to Settings > Checkout > Scroll Down > Click "Manage Checkout language"

 

2. Go to "Checkout & system" tab > Set "Page Title" to your desired title. 

 

I did mine as 'Checkout' and no translating is happening anymore. The problem is fixed

Xamo
Visitor
2 0 0

Thank you Kelloggs