Why is my new dropshipping store showing as inactive?

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Hello, I created store in Shopify for doing Dropshipping after 2 days my store is showing in active i don't know why. I done everything like subscribe the plan. After inactive I got the Gmail that they ask for some details like Inventory proof so If I doing Dropshipping then how I provide inventory proof they asking for business licence I don't have any business licence I provide all details and explain everything but no results. And also they don't give me a reason why my store is Frozen or Inactive. Kindly help me to active my Store. My gmail is 07nextokart@gmail.com

Reply 1 (1)

Shopify Staff
946 88 146

Hi @NextoKart 


Welcome to the Shopify Community - thanks for reaching out here.


I understand that you have experienced some issues with your store being made inactive - I'm sorry to hear about this. Downtime of any kind is not ideal, so I understand your need for assistance.


I'd like to clarify that here on the Shopify Community, we cannot access any of your account information, so I won't be able to provide any further context or clarity on this situation. This is a public forum, and matters of this nature would require authentication and privacy which we are unable to provide here.


In this situation you will need to reach back out to the team handling this matter directly, by replying to your email ticket. That ticket will be your direct line to the team handling this, so I would encourage you to explain your situation as you have explained here, and then allow some time to hear back.


If you don't have a business license as you have mentioned, then you can explain that to our team and they will let you know if there's any other way to proceed. Please note, it may take our team some time between replies, as it depends on the complexity of the situation and the current support demand with the team.


Rick | Shopify 
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