Why is my new site not displaying images correctly?

Gen5
New Member
6 0 0

Hi All,

 

Recently created a new shopify site, added all my products, and everything was ready to go. I switched from the shopify domain and connected an existing domain to the site. I went on today to check it and all my images are missing, the logo, everything is scrambled on the frontend. 

Replies 8 (8)

azamgill
Shopify Partner
323 47 75

Hey @Gen5 ,

 

Please do the following checks, 

  • Check on some other computer.
  • Check SSL is setup.

If problem is on all computer then please share your store URL to inspect it.

Azam Gill
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Gen5
New Member
6 0 0
Hi there,

It says the SSL is pending on my domain, could this be the issue?
Gen5
New Member
6 0 0

Hi, 

It shows the SSL is pending for the domain, could this be the issue? And will it be resolved once the SSL is no longer pending?

azamgill
Shopify Partner
323 47 75

Yes, the SSL can be a problem 

Azam Gill
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Gen5
New Member
6 0 0

Thank you. I had connected an existing domain to the site, do I now just wait for the SSL to clear and hope it resolves itself?

 

The site URL is www.enhancebeauty.co.za - I see that its not working on other browsers and/or devices either.

azamgill
Shopify Partner
323 47 75

azamgill_0-1696088134718.png

Actually, your domain without www is setup but you not enter the website url with www

https://enhancebeauty.co.za/ this is working

https://www.enhancebeauty.co.za/ not working.

 

So you need to add domain in shopify with www 

 

 

Azam Gill
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Gen5
New Member
6 0 0

Thanks, I see the A records IP address is not updated either. Do you think updating this with the provider and waiting on the SSL to become active will help? 

azamgill
Shopify Partner
323 47 75

yes, please wait so that all record get populated, i belive you alread added the full domain name in your the shopify admin domains section

azamgill_0-1696090298299.png

 

Azam Gill
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