Why is my online store inactive?

[Jayaprakash]

 

 I have this problem in my store 

[Victoria]

Hi, @Jayaprakash.

Welcome to the Shopify Community.

Thanks for sharing those screenshots for visibility. Could you share the timeline for when this first began?

Have you tried logging in using a different device to replicate the issue? Another option is using a different browser, or clearing your cache and cookies to see if you're able to regain access.

If you've tried the troubleshooting methods above and are still seeing the same error message, I recommend getting in touch with our team via the Shopify Help Center. This is because our team can take a closer look at your account to determine the underlying issue.

If you need assistance with navigating the Help Center, please share your questions here.

[Jayaprakash]

Yes  it's happened two days mam so please give me solution to solve the issue

[Victoria]

Thanks for following up, @Jayaprakash.

I'm not sure what may be causing the issue from the backend as I do not have visibility through community forums.

The next best course of action is to connect with our support team through the Shopify Help Center. Once you've accessed the Help Center, please type your question to the Help Center Assistant to be connected with a Support Advisor.

If you have questions on the process above, please share them here.