Why is my online store not loading and how can I fix it?

erdosreka1985
Visitor
2 0 1

Hi there!  I have an issue since this morning, I can not open my shopify online store, becaue "

There's a problem loading this page.There's a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn't work, visit our status page(opens a new window)

for updates and try again later." Please let me know what should I do in order to solve the issue. (I tried to reload the page in Firefox, Edge, Chrome etc, but It donesn't work)

Many thanks!

Replies 9 (9)

MarinaPetrovic
Shopify Partner
552 124 180

Hi @erdosreka1985 , there are some technical issues at the moment, you can follow it here:
https://www.shopifystatus.com/
https://www.cloudflarestatus.com/

M.Petrovic | Shopify Developer
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Ecommpremium
Shopify Partner
512 43 93

@erdosreka1985 

there are some technical issues at the moment, you can follow it here:

https://www.shopifystatus.com/

https://www.cloudflarestatus.com

This happens when our servers are down for some reasons more info in this short

 

 https://youtube.com/shorts/ta3JGb6mv88?feature=share

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erdosreka1985
Visitor
2 0 1

Thank you @Ecommpremium @MarinaPetrovic it seems like everything is fine by now! Many thanks for your reply!

Victoria
Shopify Staff
2093 148 247

Hi, @erdosreka1985.

 

Thanks for reaching out here in the community!

 

We're happy to hear you were able to regain access to your Shopify admin and no longer see an error message.

 

As @Ecommpremium and @MarinaPetrovic have mentioned, Shopify experienced an issue preventing web traffic to our servers. This affected accessing admins and some areas of contacting support. Our developers have since resolved the issue and you should be able to regain access to your Shopify admin.

 

If you'd like to monitor the admin, dashboards, POS & checkout or see the detailed performance of your store, keep an eye out on our Shopify Store Status page.

 

Let us know if you have any additional questions or concerns. We're here to help!

Victoria | Shopify 
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Lisajlb
Shopify Partner
6 0 6

HI, I am getting the same issue this morning. Have checked the status pages but showing no issues. All was fine yesterday

Helping famlies with disabled children
Victoria
Shopify Staff
2093 148 247

Hi, @Lisajlb.

 

Thank you for joining the thread!

 

I understand you're experiencing the same issue as above where there's a technical error message displayed when loading your store. Currently, we are not experiencing any outages or downtime as per the information shared on our Shopify Store Status page.

 

To gather a bit more context, could you provide the following:

 

 

For better visibility, could you please provide your store URL? 

 

Looking forward to hearing back!

Victoria | Shopify 
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Lisajlb
Shopify Partner
6 0 6

HI Victoria, thanks for coming back to me. We worked with the Dev support team and found the issue,so all good now

Lisa

Helping famlies with disabled children
Victoria
Shopify Staff
2093 148 247

Thanks for letting us know, @Lisajlb. We're glad to hear the issue has been resolved.

 

If you have any additional questions or concerns, feel free to thread them here and I'll be happy to take a look and answer them. 

Victoria | Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

tontah
Visitor
1 0 0

Screenshot 2024-02-09 060001.png

Someone help me, i'm trying to pay for my website but i can't as a matter of this. what should i do?