Why is my online store not loading on multiple browsers?

[Nkeke_ukeme]

My store is not loading  from multiple  browser  if is from my end customer  won't be complaining  too

https://civiesstore.com/

[Ivy]

Hello, @Nkeke_ukeme.

I have a had a look at the link you provided and I get the same error on my side. This appears to be a problem with your domain, currently it is not "pointing" to a Shopify store. This domain is hosted by GoDaddy, and I can see the DNS settings currently look like this:

In order for as third party such as this to point to your store, please follow these steps: 

• On your domain provider’s website, log in to your account.

• Find the DNS settings or domain management area.

• Point the A record to the Shopify IP address 23.227.38.65.

• If necessary, change the Host name to the @ symbol.

• Delete any other A records on the domain if there are any present.

• Point the CNAME record with the name www to shops.myshopify.com

• Save your changes

After applying these changes it can take up to 48 hours for the domain to then lead to your store correctly. Please do let me know if this works OK for you. 

[Zurego]

I had 2 potential new business suppliers tell me that they can't get my Shopify website to load today. Both never visited it before, both tried multiple devices/browsers. Same error message on homepage, and when trying to click through via Google search and shopping ads. No problem with DNS settings according to host. Many others are able to access it no problem, including Shopify's tech support people and everyone in our business, but how many customers are unable to load our page? How much business are we losing if x% of new users never get to visit our site and have no other contact info for us? It appears this is not an isolated issue, what are Shopify not telling us?   

[Ivy]

Hi, @Zurego. 

Thanks so much for reaching out with your concerns, I can definitely understand how important having an easily accessible, reliable store front is for you. I want to reassure you that we have a sturdy server network for our platform, and thankfully we have a consistent service level of 99%, and we are working to improve this all the time. If you ever have a worry that there may be a Shopify wide outage happening, then it is always worth checking out shopifystatus.com to double check that is not  a local issue affecting only your store/device. 

I can see from the screenshot you have shared that your store front issue appears to be a domain issue - Are you still experiencing this problem? Have you reached out to live support regarding this? If not, this would be the best next step. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. Here's a video showing the steps in action.

[TyW · Accepted solution]

This topic has been locked due to age. 

For assistance in future please post a new topic as well as reviewing shopifystatus.com