Why is my online store unavailable?

[Kyle666]

My ticket number is 30366900
My shopify store is suspended, shopify support claims to contact me within 72 hours, but no reply so far

[Moira · Accepted solution]

Hey @Kyle666,

Your ticket is already in the hands of the correct team who are looking into and working on this for you. Once they have an answer, they will reply to you! We're unable to look into this further for you via the Community for privacy and security reasons. You're welcome to contact Shopify Support via the Help Center at any time for an update on your ticket. We’ll need to access your account securely with our live authentication methods in order to provide this update. We’d be happy to continue assisting you through live chat, email, or callback.

Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!