Why is my online store unavailable?

bmvasconcelos
Visitor
1 0 0

Can you help me? Thats an error!

casa-multicoisas.myshopify.com => This store is unavailable

Replies 4 (4)

FitnessFox
Tourist
6 0 5

Mine says that too. And support is down for who knows how long. 

Victor
Shopify Staff
2448 226 522

Hi @bmvasconcelos,

 

Thanks for reaching out. If your store is inaccessible, you may have received an email notifying you of this. Please check the account owner's email inbox.

 

If you have not received an email, please contact our support team directly and they can take a look at this in more detail for you.

Victor | Social Care @ Shopify 
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lisa68
Tourist
3 0 1

Hey- My site is down and support is not available. How do we handle this issue?

Victor
Shopify Staff
2448 226 522

Hi @lisa68,

 

If your store is offline, you can still contact our support team by heading to the Shopify Help Center and selecting "I don't have an account". This will allow you to access support without logging in.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog