Why is my payment payout failing even after submitting all required documents?

Shopify Partner
10 0 0


Shopify Payments payout is not being processed properly.

I received a message saying my payout would be held while my account was reviewed.

Payout was delayed for a month because the information recorded in the bank account holder was different.

I submitted my corporate documents, ID card, and bankbook copy to Shopify, but it kept failing, and then this phrase appeared again.

What should I do?

Do I have to go through the certification process again? Payout will continue to fail.

Reply 1 (1)

Shopify Staff
1855 253 224

Hi @airpost,


Thank you for reaching out to the Community! I'm happy to provide some assistance with your Shopify Payments, to ensure it gets resolved. 


If you haven't already done so, I'd encourage you to connect with us directly. As we don't have access to any account-specific information through the Community, this will allow our support team to investigate further. They will also be able to share more information with you regarding the payout failure and how to get resolved. 


To connect with us, you can: 


  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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