Why is my SSL still pending after correct changes?

TomTom11
Visitor
2 0 0

Hi guys,

Can someone help me with SSL pending. It's been a week since I made the right changes and it is not going away. The domain provider is Squarespace. I put 

  1. Point the A record to the Shopify IP address 23.227.38.65.
  2. Point the CNAME record with the name www to shops.myshopify.com.

I don't think that I'm missing stuff that needs to be done.

One thing that I noticed is that shops.myshopify.com. get saved without the last dot (like this shops.myshopify.com)

 

Thank you in advance.

Replies 3 (3)

Mac
Shopify Staff
1652 167 262

Hi, @TomTom11!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you are experiencing a few issues when attempting to connect your third party domain to your Shopify store. Typically, it can take up to 48 hours for the TLS certificate to be issued. During that time, an SSL Unavailable error might be displayed in your Shopify admin. Since a week has passed, you will want to review your DNS Settings. You can follow the steps here:

  1. On your domain provider’s website, log in to your account.
  2. Find the DNS settings or domain management area.
  3. Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.. Be sure to include the period at the end of the domain.
  4. Save your changes.

If you are still experiencing issues, I suggest reviewing our Help Center documents on how to connect your domain, and enable secure connections to your domain. If you are still having issues, you can reach out to your domain provider for more troubleshooting steps. 

 

Hope this helps!

Mac | Social Care @ Shopify 
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TomTom11
Visitor
2 0 0

I contacted them and they said that I have to get an SSL in Shopify. 

("Since your domain is pointing away from Squarespace, contact your website host about an SSL certificate instead.")

 

The sooner the reply the better.

Thanks.

Mac
Shopify Staff
1652 167 262

Hi again, @TomTom11!

Thank you for following up.

 

I understand that you have already reached out to Squarespace to inquire further about the issue. Since you have double-checked that all the DNS settings correctly point to Shopify and have waited for over the 48-hour propagation period, we will need to access your account to gather more information. However, please note that we are unable to provide account-specific support through the Community Forums.

But don't worry! We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.

 

If you have any other questions or concerns, please let us know. We are here to help!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog