Why isn't my contact form sending emails to my company account?

mateo668
Tourist
3 0 1

Hi, I have set up a company mail but the mails from the contact form are not coming in. When I send an email from my personal gmail it works. Can you help me resolve this problem ? 

 

My shop:

topgripofficial.com

 

Thanks

Replies 5 (5)

webwondersco
Shopify Partner
1103 164 161

@mateo668 Hope you are doing well.

 

The email you have set for the notification in that you'll get the email

 

Did you check in admin setting, does it show any error related notification?

Web Wonders | Shopify Partner | Connect here!
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mateo668
Tourist
3 0 1

 I have my notifications mail set up as it should be

email shopify.PNG

webwondersco
Shopify Partner
1103 164 161

@mateo668 Could you please check with your domain provider? hope they have solution for that

Web Wonders | Shopify Partner | Connect here!
- Question answered? Mark as Accepted Solution, reply helpful? Click Like
- Hire me, if you want to design, re-design, develop a store, or make changes to the pre-built store.
- a small Coffee Tip would be greatly appreciated. :)..! Instagram

stefansweb2020
Shopify Partner
134 10 5

@mateo668 Please check with Shopify Support, probably you need Shopify Inbox app, If that not working feel free to reach out to us

Stefan Momcilovic
Founder of StefansWeb
https://stefansweb.com
mateo668
Tourist
3 0 1

After installing Shopify Inbox app nothing changed. I use Zoho for my company mail but cannot recieve emails from contact form. Thanks