Why won't my product page changes save in meta fields?

dianed
Visitor
1 0 11

I am trying to add content to meta fields and/or the description field on product pages, but any changes or new content will not save.

Replies 37 (37)

handmadepaper
Visitor
2 0 2

Having the same issue!!! Would love to hear the solution to this 🙂🙂

usmanmalyk
Tourist
3 0 4

did your problem solved? if it is solved then please tell me about the solution. I have already cleared my cache of my browser!

OGKarl
Visitor
1 0 1

It is still going, I can't add new data in descriptions. 

HHT_EK
Visitor
2 0 3

I am also experiencing this issue editing product details such as title, status, description. I can eventually make some changes if I try enough times, but others (status) I can't change even after 10+ tries, restarting my computer, clearing cache, etc.

BlairRooney
Shopify Partner
1 0 0

I am having the same issue this morning. Hasn't been happening and now it has. Really annoying for my client who is launching their new site today. 

 

HHT_EK
Visitor
2 0 3

They seemed to have fixed it (for me)! It's obvious they were having an issue as we all came to this forum post at the same time. After my post I ate and went for a walk. I did nothing else except refresh the window and tried again, and it worked. Hopefully you're having better results too!

usmanmalyk
Tourist
3 0 4
Same Here, Last night I tried so many times but nothing happened. I left my
computer, went to sleep, woke up this morning and tried again, guess what
it's working fine for me. I hope you all will get better results soon!

LeRouxJonathan
Tourist
4 0 2

Same issue here. Cannot save changes to product metafields.

Ollie
Shopify Staff
2329 454 397

Hey @dianed.

 

Thanks for reaching out.

 

Recently our developers discovered that merchants were experiencing issues with metafields not saving properly. This has become resolved and you should no longer have issues with saving your changes made.

 

With that being said, If you do happen to notice that the changes made did not get saved. I would suggest attempting to clear the cache on your browser and trying the action once again. If the error persists, you can try a different browser - as for example, if you are using Safari try this action on Google Chrome.

 

Let me know if that does the trick.

Ollie | Social Care @ Shopify 
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CSN_Hardware
Visitor
1 0 1

Hi Ollie,

 

The issue is still persisting for us, across multiple browsers and after clearing cache.

 

 

Greenery_market
Tourist
9 0 9

Us also. We haven’t seen it fixed at all like he mentioned. 

Greenery_market
Tourist
9 0 9

Changes still aren’t saving. We are beyond frustrated going round and round. You hit save and u think it’s saved then it hi-lights the word save again like as if you never hit it. U can do this 10 times. The only way out is to go back and then it will say discard changes? and u have to click yes because there’s no way out. This is taking for ever for us to input products. We do every thing with our mobile devices in the warehouse and this is beyond frustrating. Just now I realized all the products I spent hours inputting yesterday has every sku and barcode missing that we already input. You mentioned this is fixed. This is definitely not fixed Inside the Shopify app. We have had nothing but problems with the app since you changed it all around. 

Greenery_market
Tourist
9 0 9

Do you realize this is back and worse than before. We spent hours yesterday inputting products and photos and they disappeared. Now today we realized all of our skus aren’t saving. This is causing a lot of challenges because the products are now listed with no skus and / item numbers. I’ve uploaded photos 4 times and within an hour they all vanish. How can we get this fixed? 

Greenery_market
Tourist
9 0 9

I should mention we are using our iPhones from the warehouse. We use the app to input all product and always have. But we aren’t sure how to fix this problem. 

kb422
Tourist
7 1 5

I posted in a new thread after I discovered this old thread was not showing hence my just discovering your post.  I was having trouble that night but when I tried the next morning the problem was fixed.  This might not solve your problem but the good news the bug may pass for you too.  

Treasurehunter7
Visitor
1 0 5

It is still happening right now.

usmanmalyk
Tourist
3 0 4

Hey  Ollie,

The issue is still here, I have tried all things that you mentioned. is there any way  to solve this error of saving metadata ? 
Please let us know!

AEssa
Visitor
1 0 3

hi, i am having the same issue as well, i cleared the cache and tried everything you recommended and still the issue is there. we cannot work like this. 

kb422
Tourist
7 1 5

This issue is back.  Cleared cookies, cache etc.  Tried in different web browsers.  Lastly, I tried to change via app and still same error:

 

Unsaved changes

If you leave this page, any unsaved changes will be lost.
Greenery_market
Tourist
9 0 9

It is definitely back and worse than before. We are so super frustrated. 

JumpersTaupo
Tourist
3 0 2

I am having this issue now. I have wasted hours! I enter correct colours, sizes and also reorder the colours into alphabetical order and it appears to save. I then check in a few minutes and its back to what it was before. I have cleared the Cache, I have moved to another computer and no luck. Is there any resolution to this problem? 

Greenery_market
Tourist
9 0 9

We have seen it better than it was but many times from iPads in our warehouse and iPhones it doesn’t save the sku or barcode. Sometimes we don’t realize for days because it looks like it saved. But it’s very sporadic now. Not always. 

handiwork
Tourist
7 0 6

This problem is getting worse for us! Doesn't matter which device we use (iPad, Chromebook, or Android phone). It's maddening to spend so much time working on records and have it all vaporize. @Ollie why is this still happening?

Kingsley_D
Visitor
1 0 3

This is still happening!!

makymax
Visitor
1 0 2

Same here. Product Tags are not saving.

ConnorBradley
Visitor
1 0 2

Absolutely nothing is working to save my changes. super frustrating

insomniaink7
Shopify Partner
1 0 2

Same issue here, unable to save changes to product descriptions. Have been talking to support for the last 2 hrs

 

Greenery_market
Tourist
9 0 9

May I ask how you’re getting customer support? We seem to be no longer able to find humans to help. So frustrating 

Greenery_market
Tourist
9 0 9

we keep getting an error code. Changes not saved.  Another day of not finding help. Someone mentioned hours with customer support we can’t even find customer support anymore. How are you getting to a human? 

NerdyKeppie
Visitor
1 0 1

I am having the same problem. I cannot figure out why my updates are not saving.

hehehe1
Visitor
1 0 1

I save my theme and once i go back, the old theme shows up again. 

 

sss100
Shopify Partner
1 0 1

Same Problem here.

Artsplace
Shopify Partner
1 0 0

I am trying to change pages and save them and it will not save.  It keeps reverting back to the old page!  Very annoying

beamer43
Visitor
1 0 0

same here 

tmaye14
Tourist
3 0 27

it’s 2024 - WHY HAS SHOPIFY NOT FIXED THIS ISSUE? Shopify as a whole has gone farther and farther down the toilet ever since I joined their domain for my website a few years back. If it was easier to switch over all the work I’ve put into my website to a different domain provider I would do it in a heart beat because the amount of problems I’ve had with Shopify is absolutely insane. If I could go back in time I would’ve never chosen Shopify as the domain server for my website if I knew using them was going to be this big of a nightmare. 

Albercook
Tourist
5 0 0

I'm having this problem. I did notice that the save button appears when I change the price. Any other edits and it is gray at the bottom and not appearing at the top.

Shay
Shopify Staff
2830 442 577

Hey folks! If you are still having issues with saving these kinds of changes please connect with our authenticated chat support team for further assistance. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. 

 

We're happy to look into this further. 

Shay | Social Care @ Shopify 
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