Why won't my utilities bill be accepted for my store's payments?

Why won't my utilities bill be accepted for my store's payments?

VascoToste
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Hello.

 

I've been trying to finish my Shopify store for a while but for some reason, the document I sent in the category utilities bill wasn't accepted. I am currently not living in my house and I am not the one who is paying the bills so I can only grant that document. It has the same address as the store, so I don't see why it wasn't accepted. I sent it again today. I would like you to accept it so my payments start functioning (they are currently on hold).

 

Thank you.

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