Foundations: Certification Exam - Badge not issues and marks not visible

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Foundations: Certification Exam - Badge not issues and marks not visible

naveen-shivaram
Visitor
2 0 1

Hi,

 

I took Foundations: Certification Exam and Passed it with 90% of score(on submitting the quiz got the message). But In the Academy profile section (Skilljar) it just show the status as completed and also got an email saying passed the exam. But score is not visible in profile section, it wont s. Also, cerdly badge also not issued.

 

Can some one help me with the details.

 

 Thank you in advance.

 

Thanks,
Naveen

Accepted Solutions (3)

JasonH
Community Moderator
199 58 110

This is an accepted solution.

Hello @naveen-shivaram

 

Congratulations on passing the certification exam! 

 

I've contacted our course team and can confirm that currently the marks will not show in your profile section. That said, I have passed along your feedback to our team to consider for the future updates. Meanwhile, can you share a bit more on what you want to achieve with a visible passing score on your profile? This information can be supportive alongside the feedback!

 

As well, I'm glad that you've received the email confirming the exam completion. Please note that it may take up to 48 business hours for Credly to issue the badges. If you still don't receive the according badge by the end of Oct 5th, do let me know. 

 

In the meantime, feel free to check the Credly tutorials for how to share badges on your social media. 

 

Thanks!

Jasoh | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


View solution in original post

JasonH
Community Moderator
199 58 110

This is an accepted solution.

@PrasannaK 

 

Our course team has identified an issue that is affecting some badges being issued after completing a course. We expect the issue to be resolved and missing badges to be issued within the next few days. If you do not see your badges by next week, please let us know. Thanks!

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


View solution in original post

JasonH
Community Moderator
199 58 110

This is an accepted solution.

@Vandana_Roy84 

Thank you for keeping us posted. After consulting with the course team, I can confirm that the badge serves as the proof for your completion. There's no specific certification number or ID associated with it. 

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


View solution in original post

Replies 12 (12)

JasonH
Community Moderator
199 58 110

This is an accepted solution.

Hello @naveen-shivaram

 

Congratulations on passing the certification exam! 

 

I've contacted our course team and can confirm that currently the marks will not show in your profile section. That said, I have passed along your feedback to our team to consider for the future updates. Meanwhile, can you share a bit more on what you want to achieve with a visible passing score on your profile? This information can be supportive alongside the feedback!

 

As well, I'm glad that you've received the email confirming the exam completion. Please note that it may take up to 48 business hours for Credly to issue the badges. If you still don't receive the according badge by the end of Oct 5th, do let me know. 

 

In the meantime, feel free to check the Credly tutorials for how to share badges on your social media. 

 

Thanks!

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


shyamfrnd
Shopify Partner
1 0 0

Hi Jason,

 

I am facing the same problem that Naveen indicated in this thread. I got the email confirmation that I passed the certificate but I can't see all the badges as well including the foundation course certificate in Credly.

 

It's been over close to 5 days since I passed the examination.

 

Kindly assist me in this matter.

With Thanks!
Shyam
JasonH
Community Moderator
199 58 110

Hello, @shyamfrnd,

 

Thank you for bringing your question to the community. 

 

The course team has verified that your records are up-to-date. Please try checking again and let me know if you have additional questions. 

 

Thanks for your understanding. 

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


PrasannaK
Shopify Partner
2 0 0
I have completed Shopify Foundations Certification exam last week with 82% received email as well but the badge not updated on Credly.

Can some one help me with the details.
JasonH
Community Moderator
199 58 110

This is an accepted solution.

@PrasannaK 

 

Our course team has identified an issue that is affecting some badges being issued after completing a course. We expect the issue to be resolved and missing badges to be issued within the next few days. If you do not see your badges by next week, please let us know. Thanks!

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


naveen-shivaram
Visitor
2 0 1

Hi @JasonH :

 

Thank you for your reply and help. I am sorry I was on vacation and couldn't reply earlier.

 

As you mentioned, I have got the Badge next day and added flawlessly in credly.

 

Thanks again.

 

 

JasonH
Community Moderator
199 58 110

@naveen-shivaram 

Thanks for keeping us posted. You're most welcome. 

If you have any additional question, feel free to reach out here!

 

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


Vandana_Roy84
Shopify Partner
3 0 1

Hi Jasonh,
I completed the 
Shopify Foundations Certification exam on 2nd Jan 2024 with 85% and received an email as well but the cerdly badge was not issued.

Can someone help me with the details?

 Thank you in advance.

 

Thanks,
Vandana

 

JasonH
Community Moderator
199 58 110

Hi @Vandana_Roy84

 

Thank you for reaching out here! 

 

I'm happy to let you know that the system has issued the Credly badge for your completion of Foundations Certification exam. Please log in on your profile to view it when you have a moment. If there's anything you need further assistance with, please feel free to ask. 

 

You can also check the Credly tutorials on how to share badges on your social media. 

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


Vandana_Roy84
Shopify Partner
3 0 1

Hi @JasonH 

Thank you for checking and replying. Yes, I got the Badge and added it in credly.
Just wanted to know if there is any Certificate Number for this Shopify Foundation Certification Exam.


Thanks again.

JasonH
Community Moderator
199 58 110

This is an accepted solution.

@Vandana_Roy84 

Thank you for keeping us posted. After consulting with the course team, I can confirm that the badge serves as the proof for your completion. There's no specific certification number or ID associated with it. 

Jasoh | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog


Vandana_Roy84
Shopify Partner
3 0 1

Thank you for the information @JasonH