Why is my online store account suddenly inactive?

camilla3
Visitor
1 0 0

I have a problem with login in my store. After login in account, I must to choose a store, but my store is inactive. I don't know why, because everything was good since my last visit.

There’s a problem loading this page

Your account example@gmail.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page.

I didn't 

Reply 1 (1)

Ollie
Shopify Staff
2327 454 397

Hey @camilla3.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Could you try to clear the cache on your browser and try signing into your online store? In some cases, clearing the cache from your browser can fix minor issues that you may experience in the Shopify admin. 
 
If the issue persists, could you try to use a separate browser to see if that allows you to login successfully? For example, if you are using Safari - try this action on Google Chrome
 
Let me know if that does the trick. 

Ollie | Social Care @ Shopify 
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