Can Klaviyo welcome flow send a separate email without duplicating Shopify's?

Danielexx85
Explorer
99 0 15

hi,

I have a question about Klaviyo. I want to welcome my new subscribers to an different email than the default from shopify. To do so I was thinking to open a flow on Klaviyo. The problem is, will the customers receive 2 emails, one from Shopify and one from Klaviyo? How could I avoid that?

thanks

 

www.caglio.co.uk
Reply 1 (1)

productsync
Shopify Partner
740 38 159

Hi

You cannot switch off a lot of the notification emails from Shopify so they would still receive them. In Klaviyo you could style a welcome email as it would be secondary from your order emails and you could even set a delay so they don't arrive the same time. I did read somewhere that Shopify support can switch off some notifications when you are using an app that already does it but not sure if they still do that.

Regards

Tom