Why aren't my email automations working for new subscribers?

[Kissmypolish]

Hello. I have email automations set up and they are not working. It's mainly the welcome new subscribers one. I've had alot of new subscribers and the report is still saying 0 sent. Why is this? I really need someone to help me to get this working correctly. I've tried making changes and it still will not work. Its very frustrating.  PLEASE HELP!!!! 

[paul_n]

If this is urgent you may want to contact support. That said, it might help to share more details about the Welcome automation you are using we can help troubleshoot. 

[Kissmypolish]

So could it be because I have the Rivo pop up app installed that pop uos when a customer opens my page and they put their email in to get the 10% discount, but it still shows as all those customers subscribed to my website. I'm so confused on why my welcome emails are not being sent out