Why aren't my email automations working for new subscribers?

Kissmypolish
Tourist
6 0 2

Hello. I have email automations set up and they are not working. It's mainly the welcome new subscribers one. I've had alot of new subscribers and the report is still saying 0 sent. Why is this? I really need someone to help me to get this working correctly. I've tried making changes and it still will not work. Its very frustrating.  PLEASE HELP!!!! 

Replies 2 (2)

paul_n
Shopify Staff
957 128 226

If this is urgent you may want to contact support. That said, it might help to share more details about the Welcome automation you are using we can help troubleshoot. 

Paul_N | Flow Product Manager @ Shopify
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Kissmypolish
Tourist
6 0 2

So could it be because I have the Rivo pop up app installed that pop uos when a customer opens my page and they put their email in to get the 10% discount, but it still shows as all those customers subscribed to my website. I'm so confused on why my welcome emails are not being sent out