Why isn't my automated abandoned cart email working?

Why isn't my automated abandoned cart email working?

JonasStorm
Visitor
1 0 0

Hi,

 

We have enabled automation for abandoned shopping cart/checkout, but cannot see that an email is being sent to any customers. The workflow is correct as far as we can see, but it still doesn't work.

 

What could be the issue here?

 

(Don´t know if this matters, but sorry if "label" is completely wrong. I couldn´t find any by search, so I just clicked one of the previewed ones)

 

Abandoned cart workflow.jpg

Replies 12 (12)

paul_n
Shopify Staff
1203 144 279

Can you describe what is not working?

Paul_N | Flow Product Manager @ Shopify
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ChelseaF
Visitor
1 0 0

I set up the automation and I know that I have visitors to the website, including abandon browse and abandon cart but in the automation analytics it is saying that no emails were sent to the website visitors. 

paul_n
Shopify Staff
1203 144 279

This should work for you now. 

Paul_N | Flow Product Manager @ Shopify
- Finding Flow useful? Leave us a review
- Need Flow help? Check out our help docs.
- Building for Flow? Check out Flow's dev docs.
Rosrigo
Visitor
2 0 0

Hi Paul,

I am also facing the issue of new subscriber email automation as it is not working.

I haven't do any changes in the workflow but it still not sending the emails to the new subscribers.

Could you please help me with this.

Rosrigo_0-1678368986165.png

 

Requested you to send the reply at 

shubhammehta@virtualemployee.com

winterwonderlan
Visitor
2 0 0

Most of the issues I've ran into with the automations not working have to do with the double-optin being enabled. I'm not sure if and/when Shopify will fix this issue but here is how to remove it to get your automations to work.

 

Remove the double-optin:

  1. Go to your Shopify settings
  2. Click on notifications
  3. Scroll all the way down until you find 'Marketing'
  4. Under double-opt in, remove the check marks under email and sms

That should do it. Hope this helps.

DongfangZ
Shopify Staff
7 2 1

Hey can you clarify on Welcome New subscriber not working for double-opt-in? It would be helpful if you paste the workflow as well as let us know which email capture tool you use.

To learn more visit the Shopify Help Center or the Community Blog.

foxmox
Excursionist
23 0 6

same issue, please any help?

 

TJ_F
Shopify Staff
18 0 12

There are limitations to the abandoned cart (different then checkout) and product browse, which are documented here.

 

Do you see any information in the run history (View recent activity button on the automation results/summary page)?

To learn more visit the Shopify Help Center or the Community Blog.

HamlinShop
Visitor
1 0 0

Hi, I'm having a similar issue with the abandoned cart and abandoned checkout. The workflow looks fine but no emails are sending. We do not have a double-opt in enabled under settings. 

 

Automation screenshot.pngScreen Shot 2023-10-04 at 1.32.07 pm.pngScreen Shot 2023-10-04 at 1.35.38 pm.png

TJ_F
Shopify Staff
18 0 12

If you click into the workflow runs, do you see where the run terminated?  Did it get to the send marketing email step?

To learn more visit the Shopify Help Center or the Community Blog.

winterwonderlan
Visitor
2 0 0

There’s one more thing you should look into is if the customer actually typed in their email address on checkout page. If they didn’t enter it then it won’t deploy.

 

These workflows require some sort of customer data either a email address or phone number if you’re doing abandoned checkout through SMS.

 

I would suggest trying it with your email address and see if it deploys, then you’ll know if it’s working or not.

 

Hope this helps you.

kserolas
Tourist
37 0 2

One suggestion is: At the end when you edit the "email" sent to customers, choose the options " send email to all and don't click the " to subscribed customers who chose email marketing"