Why am I seeing a 404 error on my store's homepage when customizing with Shopify?

Jonathan66
Tourist
6 0 2

I'm not sure how this happened but my normal online store "r3re.co" works perfectly fine with no problems or 404 error but when I try customizing the store through Shopify the home page gives me a 404 error but only the homepage. I've tried changing the domain to the myshopify original one but nothing has worked. I am using the Sense theme

Jonathan66_0-1669823927089.png

 

Replies 12 (12)

kaalTechGeeks
Shopify Partner
300 57 76

Hi @Jonathan66
What I can see from the screenshot is that you are actually not viewing the homepage template instead you are previewing the 404 template. 
You can change the template by clicking on the dropdown as shown in image below 

kaalTechGeeks_0-1669827388955.png

And from the list of options available choose the homepage option and you will be able to see the homepage layout. 

kaalTechGeeks_1-1669827471366.png

Thanks

 

 

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Jonathan66
Tourist
6 0 2

When I click on the home page it redirects me back to 404 error page but I can go to every other tab besides the homepage. Almost worked though 

kaalTechGeeks
Shopify Partner
300 57 76

Hey @Jonathan66
if you can grant me collaborator access then I can review this issue.  

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Jonathan66
Tourist
6 0 2

How?

kaalTechGeeks
Shopify Partner
300 57 76

Please send me your store URL, and then I would share a request and then you have to accept it

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Jonathan66
Tourist
6 0 2

r3re.co or r3re.myshopify.com

kaalTechGeeks
Shopify Partner
300 57 76

I have sent you the collaborator accept, please accept it. 

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Jonathan66
Tourist
6 0 2

I pressed save changes is that all? 

 

kaalTechGeeks
Shopify Partner
300 57 76

https://www.leadsie.com/blog/how-to-give-and-request-access-to-a-shopify-store 
Please follow the below doc in order to accept the request

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Jonathan66
Tourist
6 0 2

k did it 

 

kaalTechGeeks
Shopify Partner
300 57 76

Hey @Jonathan66
I am just checking and though I could not figure out the exact issue why this is happening on your store, but on order to fix this problem you can just migrate all your content of your previous theme to a new sense theme. 
Please let me know if you need more help or explanation in this. 
Thanks 

- If my answers saved you time and headaches, consider buying me a coffee!
- Check my profile: KaalTechGeeks | Reach out to me on my socials - Instagram | Skype | Mail
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zvone187
Shopify Partner
3 0 0

How did you notice that the checkout is broken?

 

I've managed a big Shopify+ store and felt checkout breaking because of a code update so we've recently published an app that constantly checks if your store works properly and notifies you if it breaks - you can install it for free here.