Solved

Why did my FAQ page suddenly disappear?

weTAHO
Tourist
6 0 1

Hello,

May be a week ago i've uploaded my FAQ page, everything have been working perfectly till today, it's just disappeared. I tried to figure it out on my own, the page actuallty existing and uploaded on the right menu, but i dont think I can fix it by regular settings. I assume the issue inside the script. It looks like the page cant be loaded ... I dont know much about scripting and coding, I hope anyone can help with this issue ... 😕
Some pictures attached

Thanks.


photo_2022-10-03_21-51-08.jpg




Accepted Solution (1)

WhiteWater_Web
Shopify Expert
456 17 42

This is an accepted solution.

Is the correct template being assigned to that page? Is another app playing a role perhaps (like a PageBuilder app…)?

 

We can help take a look if you want; email us at projects@whitewatersolutions.com if you need a hand.

 

Cheers.

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com

View solution in original post

Replies 5 (5)

WhiteWater_Web
Shopify Expert
456 17 42

This is an accepted solution.

Is the correct template being assigned to that page? Is another app playing a role perhaps (like a PageBuilder app…)?

 

We can help take a look if you want; email us at projects@whitewatersolutions.com if you need a hand.

 

Cheers.

 

WhiteWater Web

A certified Shopify Partner and Expert, WhiteWater Web (WWW) is a premium digital solutions company specializing in advanced Shopify Dev, Usability/Design, and Online Strategy. WWW has been working with the Shopify platform since 2006.
info@whitewatersolutions.com

GabrielS
Shopify Partner
455 97 105

Hello,

 

Can you share your website link?

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
Have I helped you? Like my post or empower me with a coffee.
weTAHO
Tourist
6 0 1

Hello @GabrielS  Sure, here's my preview link. Go to the menu - FAQ's 
https://cdy33pfzyfxj6sfh-66494365930.shopifypreview.com

GabrielS
Shopify Partner
455 97 105

Attached a screenshot on how the page is rendering on my end.

GabrielS_0-1664827008202.png

 

Was it supposed to contain some other content?

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
Have I helped you? Like my post or empower me with a coffee.
weTAHO
Tourist
6 0 1

@GabrielS Yes, I wrote Questions n Answers a week ago, uploaded it and when I went to FAQ from the menu it's ve been showing me the whole page with Questions and Answers written with icon and all stuff. Today entered my shop and faced that issue ... The page disappeared although the question are still in the settings.