Why won't my store's checkout button load?

Sferrero7
Visitor
3 0 0

Recently my stores checkout button broke. When you click on it the button just shows that its loading and never takes you to the checkout page. I tried it on a fresh theme and it sill didnt work. Any tips?

Replies 4 (4)

Moira
Shopify Staff
2040 223 326

Hey @Sferrero7,

 

Without being able to see your store, it's difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?

 

Issues like this can be caused by recently installed/uninstalled apps or edits that may have been made to your theme code. 

 

Have you tried to test your store against an unedited version of your theme? 

  1. Head to Admin > Online Store > Themes 
  2. Download a fresh copy of your theme
  3. Publish the new, unedited version
  4. Test the cart/checkout
  5. If the issue persists there may be an issue with your chosen theme; to be sure test your store against an unedited Shopify developed theme


Otherwise, we may need to do some further investigating into your account. We’d be happy to continue assisting you through live chat. Please visit https://bit.ly/3qqfpfZ to be connected with a member of our support team.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Sferrero7
Visitor
3 0 0

Swingmatt.com

 

Moira
Shopify Staff
2040 223 326

Were you able to resolve this issue @Sferrero7? I just had a look at your site and was able to add multiple items to my cart and successfully reach checkout:

 

22-12-590c6-b69nv

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

zvone187
Shopify Partner
3 0 0

How did you notice that the checkout is broken?

I've managed a big Shopify+ store and felt checkout breaking because of a code update so we've recently published an app that constantly checks if your store works properly and notifies you if it breaks - you can install it for free here.