Why does my site keep freezing and how can I fix it?

5 0 1

Itw as working fine the last time i checkec but tried to see some previews now, and i cant navigate through it, it freezes all the time, i cant really do anything.

here's a preview link https://qat4e7x1gzite77c-74268672286.shopifypreview.com

can anyone help out?

Replies 3 (3)

Shopify Partner
4206 951 1599

Hi @Mismon  


This is Richard from PageFly - Shopify Page Builder app. I clicked on the link and see that the web page wasn't freezing and I was able to navigate between pages. I am using Google Chrome on Mac and Safari on iPhone 11.


I guess you may check on Incognito window of your browser or clearing cache on the browser before checking again. 


Hope that helps.


Please let me know if it works by giving it a Like or marking it as a solution!

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Shopify Expert
903 110 116

Hi @Mismon 

I hope you are doing good and welcome to the Shopify Community!
I am San from MS Web Designer.

Your site is Freezing, it's very slow, you need to optimize your store.

Few Tips to Speed Up your Shopify store-
1. Use compressed images
2. Optimize use of Shopify apps
3. Implement AMP
4. Consider Professional Help
5. Use a single Hero Image
6. Minify Js/Css files



If it’s helpful to you, please mark it as a solution.  

Need Help with Shopify Design, Migration, Speed, or Custom tasks?  
email: hi@mswebdesigner.com
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Shopify Partner
2405 223 535

Hello @Mismon,

Greetings! I am Gina from the flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

It's frustrating to hear that you're experiencing issues with your Shopify store freezing and not being able to navigate through it. Here are a few steps you can take to try to resolve the issue.

1. Clear your browser cache
Your browser cache can sometimes become corrupted, which can cause issues with your Shopify store. Try clearing your browser cache and see if that helps. You can typically do this through your browser settings.

2. Try a different browser
If clearing your cache doesn't work, try accessing your Shopify store through a different browser to see if the issue persists. This will help determine if the issue is specific to your browser.

3. Disable any browser extensions
Browser extensions can sometimes cause issues with website functionality. Try disabling any browser extensions you have installed and see if that resolves the issue.

4. Check for any app conflicts
If you have any third-party apps installed on your Shopify store, they could be causing conflicts. Try disabling any apps you have installed and see if that helps.

5. Contact Shopify support 
If none of the above steps work, it's possible there could be an issue with your Shopify store itself. Contact Shopify support to see if they can assist you further.

I hope this helps!


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