Why isn't my renewed domain showing up on my website?

romaanhanif
Visitor
3 0 0

Hi, 

 

My website is not showing on and keep saying the same error, I checked my domain was expired and i renewed it but still my site still not showing up.

Replies 4 (4)

Mac
Shopify Staff
1653 167 262

Hi, @romaanhanif!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

It sounds like you renewed your expired domain, but are still receiving an error. Feel free to share your URL so that I can review the error on my end. Also, are you able to confirm if you are using a Shopify or Third-Party domain? This is important as your process to ensure your domain is successfully set up will be slightly different. You can review our Domains Guide that will walk you through the steps on how to double check that our DNS settings and details are all correct. 

 

In future, if you are using a Shopify-managed domain, I suggest that you enable your domain to be automatically renewed. This can be done in your Shopify admin and ensures that your ownership doesn't expire.

 

Let me know how it goes! 

Mac | Social Care @ Shopify 
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romaanhanif
Visitor
3 0 0
my url is threadzup.com
Mac
Shopify Staff
1653 167 262

Hi again, @romaanhanif!

Thank you for following up.

 

I was able to access the URL that you shared on two devices and can see that it is now working. The delay could have been caused by domain propagation which usually takes 24-48 hours. Are you able to access the site from your end? 

 

You have an awesome store. I’d love to know more about your marketing initiatives. How are you currently advertising your products? We have an awesome guide that will walk you through a few methods on how to increase traffic to your store. It will ensure that your site is properly optimized for conversions as getting an increase in web traffic could mean more customers and more sales.

 

Let me know what you think! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

romaanhanif
Visitor
3 0 0

i am using a third party domain "namecheap" domain