Why won't my ecommerce admin load properly on my laptop and desktop?

Yasar11
Visitor
1 0 0

My shopify admin stopped loading earlier today and I can't access it. All I get are a bunch of huge icons and a button that says 'skip to content' but does nothing when clicked. I am unable to access the support chat, either. Apparently, you can't access the chat without loading your shopify admin, and if your shopify admin won't load, you can't access support. This is heppen only on loptop and desrop

Replies 2 (2)

Luna
Shopify Staff
712 67 108

Hey, @Yasar11.

 

I’m sorry to hear you’ve been experiencing difficulties accessing your store. Rest assured, we will get to the bottom of this together. 

 

First, I’ve checked out the Shopify Status page, and there are currently no known outages. 

Based on the information you shared, it sounds like this may be a browser-specific issue. For that reason, I recommend:

  1. Clearing your cache and cookies on your browser. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. After this, completely restart the browser before attempting to log in again.  

  2. It is also important to ensure that you do not have any firewalls or pop-up blockers enabled on the device.

Please give that a try and let me know how it goes. If the issue persists, let me know and we can continue working on this together. 

Luna | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Luna
Shopify Staff
712 67 108

Hey, @Yasar11.

 

Just checking in with you here. Did the steps above help to resolve the issue? Please let me know if there's anything else I can do to help.

 

All the best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog