Solved

Why won't my site load properly?

Reveera
Visitor
2 0 1

 HI! When I try to log on my site, noting works. It put some image down bellow so you can understand and help me.

940F11EF-8DC0-42E0-83F3-39F218C1F3A9.png

14628FCA-33B3-480D-92C4-766804699DEE.png

  

Accepted Solution (1)

Ollie
Shopify Staff
2330 454 397

This is an accepted solution.

Hey @Reveera.

 

Thanks for reaching out.

 

I appreciate the screenshots that you have included in your message as that is very helpful! Are you receiving any error messages when you attempt to login to your Shopify admin? Or, is this error message only occurring when you are navigating to your online store?

 

If this error is happening when you attempt to navigate to your online store, you may have an issue with your third-party domain. With that being said, if the domain is the issue - you can change your primary domain by navigating to Online store > Domains and set the primary domain to your .myshopify.com URL to have the store live once again.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Ollie
Shopify Staff
2330 454 397

This is an accepted solution.

Hey @Reveera.

 

Thanks for reaching out.

 

I appreciate the screenshots that you have included in your message as that is very helpful! Are you receiving any error messages when you attempt to login to your Shopify admin? Or, is this error message only occurring when you are navigating to your online store?

 

If this error is happening when you attempt to navigate to your online store, you may have an issue with your third-party domain. With that being said, if the domain is the issue - you can change your primary domain by navigating to Online store > Domains and set the primary domain to your .myshopify.com URL to have the store live once again.

 

Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

flareAI
Shopify Partner
2405 223 535

Hello @Reveera,


Gina here from flareAI - your Fully Automated Free Sales Machine. Hope you are doing good! I am happy to share some suggestions for your query.


Please consider liking and accepting the solution if it helps.


Make sure your A record is set up correctly. Also, check your CNAME/subdomain has the correct domain. You can find out more about how to manage your domains in this guide


Did you try to troubleshoot the issue?


You can follow the below steps to troubleshoot the issue.


1. Clear the cookies and cache of your browser and then reboot the browser and try.
2. Try a different web browser. For example: If you are currently using Google Chrome, login to your Shopify store using any other browser like Firefox and then try to access your store.
3. Try to login from an incognito window or private browsing window to rule out any browser issues.
4. Try another device, such as another computer or mobile phone.
5. Try to connect to some other internet connection. For example: Use network on a phone rather than wifi.


If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.


Gina
flareAI

flareAI : Get Sales from Google Search, on Autopilot
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