Can't log in after changing mobile phone, how to get a call from Shopify?

notverygoodserv
Visitor
2 0 0

how can you get a phone call from shopify as i have changed my mobile phone and cannot log in now and its now been 3 weeks and they doing 

Replies 3 (3)

Elias
Shopify Staff
2953 289 510

Hey, @notverygoodserv.

 

Thank you for reaching out and bringing this to our attention.

 

If you're unable to login to your account due to changing your mobile number, then it's likely that the issue is related to two-step authentication. If you didn't deactivate two-step authentication prior to changing number or save your recovery codes, then we'll need to access your account in order to resolve this issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

I noticed that you're a new member of our Shopify Community. Once you've resolved this issue with our live support team, I'd love to hear more about your business and share some resources to help you get started.

 

Elias | Social Care @ Shopify 
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notverygoodserv
Visitor
2 0 0
Live chat doing nothing been 3 weeks now and they do nothing
Elias
Shopify Staff
2953 289 510

Hey, @notverygoodserv.

 

Thanks for following up.

 

Deactivating the two-step authentication will need to be handled by our Account Integrity team, and our Support team can assist you by submitting an escalated ticket through live chat. However, it's important to note that it could take a few business days for our teams to review your ticket and get back to you as the tickets are handled in the order they are received. If you haven't heard back in 3 weeks, then our Support team can help check on the status of your ticket. Simply get in touch with us again via the Shopify Help Center and we'd be happy to take a closer look.

 

If you have any other questions on this topic, don't hesitate to let me know.

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog