How can I access my old account if I can't recover my email?

GRANTWEBSTER
Visitor
2 0 0

Hello,

Your bot is really frustrating and I can not connect to support online as it keeps asking me to connect to my store when I can not connect to it!!

My email that I can not recover is hello@pokedencollectables.com.au

How can I access my old account when I can not recover the above email? Please contact me on grant.webster83@gmail.com

Replies 3 (3)

Kitana
Shopify Staff
159 11 39

Hi @GRANTWEBSTER, thanks for reaching out to the Shopify Community. 

 

Sorry to hear you're having trouble with our chat bot. Since you don't have access to that account you can use this link to connect to a support advisor. Scroll to the support options and then chat in. Please let me know if you have any trouble connecting. 

Kitana | Shopify 
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GRANTWEBSTER
Visitor
2 0 0
Hi,

This is exactly the problem i am having.
When i clicked on "I dont have a store" it still asks me to log into my
store!
Kitana
Shopify Staff
159 11 39

Hi again. Can you try this link and let me know if that works? This page is specifically for merchants who are not able to log into their accounts. It should look like this: 

 

06-33-92330-41427

 

Once you scroll down you will see the chat option. Click that and you should see this form: 

 

 

if you still are not able to access the chat with the link I sent, please reach out to our support team via Twitter or Facebook. They will be able to assist you further, and I don't want you to have to wait two days to hear back from me here. 

Kitana | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog