How can I correct the birth year on my account?

WRLDLinks11
Visitor
1 0 2

I accidentally put in the wrong year of birth on my account. When it comes to receiving payments I am able to do so but I cannot lodge them into my bank account as I cannot confirm my identity as my date of birth on my account does not match my date of birth on my passport/id. Does anyone know how I can change my date of birth on my account 

Reply 1 (1)

flareAI
Shopify Partner
2405 223 535

Hello @WRLDLinks11,


This is Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.


To change your date of birth on your Shopify account, you will need to contact Shopify's support team directly. You can do this by submitting a support request through the Shopify Help Center or by using the live chat or phone support options available on their website.


When you contact Shopify's support team, be sure to explain the situation and provide them with any necessary information they may need, such as your correct date of birth and a copy of your passport or ID. They may ask you to provide additional information or documentation to verify your identity before making the change.


It's important to note that Shopify takes account security very seriously and may require a thorough verification process before making any changes to your account information. This is to protect both you and your customers from potential fraud or identity theft. Therefore, it's best to be patient and cooperative throughout the process to ensure a smooth resolution.


Gina

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing