How can I get a refund?

2 0 0

Refund my money back 

Reply 1 (1)

Shopify Staff
1173 129 182

Hey, @Yazhisai28!


Thanks for getting in touch with us here.


To request a refund, you can contact our support team directly and explain your situation by creating a support request. They may be able to assist you with a refund and provide any additional information you may need, however please note as per our Terms of Service, section 5, point 10. Shopify does not offer refunds, so this is not guaranteed.


You can create a support request at this link here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Is there any particular reason as to why you wish to no longer continue with your store?

Maz | Social Care @ Shopify 
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